AISAH; HOTLER MANURUNG; ANTON SIHOMBING. Analisis Sentimen Masyarakat Terhadap Kualitas Layanan BPJS (Badan Penyelenggara Jaminan Sosial) Kesehatan Berdasarkan Ulasan Media Sosial Menggunakan Metode Naive Bayes. Global Research and Innovation Journal, [S. l.], v. 2, n. 3, p. 389–396, 2026. Disponível em: https://journaledutech.com/index.php/great/article/view/1534. Acesso em: 29 aug. 2026.